At Atelier AJ Javier, we are committed to delivering custom-fitted and exquisite garments for every client. To ensure complete satisfaction, please review our policies regarding alterations and exchanges:

Alteration Policy

Complimentary Alterations
Each custom-made piece includes one complimentary fitting and alteration to achieve the perfect fit. This service is valid for up to 30 days from the date of the original garment delivery or pick-up.

Subsequent Alterations
After the initial complimentary alteration, any additional requests for alterations will incur a fee, depending on the scope of work. Our team will provide an estimate before proceeding.

Timing of Alterations
Alterations typically require between 7–14 business days, depending on the complexity and workload. If an urgent alteration is required, we will try to accommodate, but additional charges may apply for rush services.

Significant Design Changes
Alterations that require significant design changes or modifications beyond minor adjustments (e.g., altering the style, silhouette, or structure) may incur additional costs, which will be discussed with the client prior to any work.

Measurement Changes
Any change in body measurements that results in substantial alterations will not be covered by the complimentary service. Fees will apply in such cases.

Exchange Policy

Custom-Made Garments
All custom-made, bespoke couture items are tailored specifically to your measurements and design specifications. As such, exchanges or returns are not permitted for custom pieces once the final design has been approved and production has started.

Ready-to-Wear Garments
For our ready-to-wear (RTW) collection, exchanges may be allowed within 14 days of purchase under the following conditions: We do not offer refunds; only exchanges or store credit will be issued for eligible items.

Damaged or Defective Items
If you receive a damaged or defective garment from us, please notify us within 48 hours of receiving your order. We will work with you to replace the item or offer an alteration service at no additional cost.

General Terms

Atelier AJ Javier reserves the right to refuse alterations or exchanges that do not comply with our policies.

Custom orders are final once the design is approved, and the client will be responsible for any subsequent changes or alterations requested.

In cases of disputes, we strive to reach a resolution that ensures satisfaction while maintaining the integrity of our brand.

If you have any questions or need assistance with an alteration or exchange, please contact our team at 09177799960 or send us an email at atelierajjavier@gmail.com. You may also visit us in-store.