Refund policy

Aj Javier Return and Refund Policy

At Aj Javier, we are committed to providing stylish and high-quality fashion items. If you’re not completely satisfied with your purchase, we’re here to help!

Returns

  1. Eligibility for Returns:
    • You can return items within 30 days of receiving your order.
    • Items must be unworn, unwashed, and in their original condition with tags attached.
  2. Non-Returnable Items:
    • Sale items (unless marked as eligible for return)
    • Personalized or custom-made products
    • Intimate apparel (e.g., swimwear, underwear) for hygiene reasons
  3. Return Process:
    • To initiate a return, please contact our customer service at atelierajjavier@gmail.com ,+639177799960.
    • Include your order number and reason for the return.
    • We will provide a return shipping label and instructions.

Refunds

  1. Processing Time:
    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • Refunds will be processed within 7-10 business days, credited back to your original payment method.
  2. Shipping Costs:
    • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.

Exchanges

For exchanges (e.g., different size or color), please follow the return process and place a new order for the desired item. We recommend returning the original item to ensure a smooth exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions or concerns regarding your order, please reach out to our customer service team:

  • Email: atelierajjavier@gmail.com
  • Phone: +639177799960

Thank you for choosing Aj Javier for your fashion needs!